At Gentry Health, our primary goal is to take care of the patient. Your patient. Our programs are designed with a perpetual focus on quality as we strongly believe that a mindset of continuous quality improvement is the only approach to create a path to better care. This commitment to quality-based operations and clinical management is reflected through our full accreditation and re-accreditation with URAC, ACHC, ACHC Distinction in Orphan Drugs and Rare Disease and NABP.

• Gentry Health is fully capable of processing prior authorizations and has an exceptional approval rate of >88% for all specialty medications
• Our expert clinical staff customizes clinical monitoring and education based on specific program goals and each unique patient journey. Some topics discussed in the clinical assessments include:
• Detailed patient education and self-administration training
• Expectations regarding goals and realistic timelines for improvement
• Consistent adherence monitoring
• Mitigation strategies for adverse drug reactions/side effect management
• Ongoing efficacy monitoring
• Gentry Health implements flexible data collection with a heavy focus on the regular review of key performance indicators (KPIs) to ensure that we are exceeding the expectations of our patients, prescribers and pharma partners
• Persistency – 98.43% PDC (Proportion of Days Covered)
• Speed to therapy – including time required to contact patient, secure payment, schedule delivery and medication fulfillment
• Clean Prescription – prescriptions for which the pharmacy received all necessary information to fill the prescription upon receipt
• 0.78 business days
• Prescriptions Requiring Intervention – prescriptions for which the pharmacy needed to obtain additional information (prior authorization, clarification from prescribing clinician) before filling the prescription
• 3.43 business days

• Our primary goal with each new launch is to increase the market share of your product
  • Work with PBM’s for coverage and exceptions
  • Assist prescribers to facilitate understanding of the product and program
  • Dedicated single point of contact with operational authority to provide prompt responses and resolutions, provide work-in-process status reports and present quarterly performance reviews
• Gentry Health has vast experience with the implementation of programs and services based on the specific program goals for new product launches including starter kit coordination
• With an in-house IT department, Gentry Health is nimble and is capable of customizing data setup and reporting cadences for each product serviced
• Our staff is trained to work with patients on obtaining financial assistance and copay/bridge support if needed to allow better access to therapy