Concerns / Grievances

Patient Concerns and Grievances

Gentry Health Services’ staff strives to ensure quality products/services that are consistent with our philosophy. As stated in your Bill of Rights and Responsibilities, you have the right to be given appropriate and professional quality care services without discrimination. You also have the right to voice your concerns, grievances, or complaints about your service without being threatened, restrained or discriminated against.

If you are unhappy with our service or have concerns about safety and quality of care, we would like you to contact our management team. You may either complete this form or call us at the number below or complete the on-line form below.

Within five calendar days of receiving your concern, we will notify the beneficiary by using telephone, electronic mail, and fax or letter format that the matter is under investigation.

Within fourteen calendar days, the organization will provide written notification to the beneficiary with the results of its investigation and response.

If you feel that Gentry Health Services has not properly resolved your concerns, you can also contact the State Board of Pharmacy in Ohio at 614-466-4143,
the Accreditation Commission for Health Care (ACHC) at 1-855-937-2242 or the Utilization Review Accreditation Commission (URAC) at 202-216-9010 during
normal business hours for further assistance.